The global law firm Jones Day is ranked #1 in the BTI Consulting Group's 2018 "Client Service A-Team" survey for the second consecutive year and the 10th time since BTI has been publishing the results.
According to the 2018 BTI report: "Clients single out Jones Day for providing the strongest teams possible, staffed from across the firm, based on the client's needs and the firm's flexible, client-centric approach, while bringing a strong killer instinct to client interests. Jones Day brings deep understanding of their clients and their ever-evolving goals. The firm has multiple points of accountability for client service performance and drives continuous improvement."
Also for the second consecutive year, Jones Day was awarded "Best of the Best" status in all 17 activities that drive superior client service. It was one of only four firms to achieve this ranking. The 17 activities include:
Commitment to Help
Understands the Client's Business
Provides Value for the Dollar
Meets Core Scope
Keeps Clients Informed
Deals with Unexpected Changes
Breadth of Services
Advising on Business Issues
Brings Together National Resources
Anticipates the Client's Needs
"It's gratifying to see that clients recognize the value from our efforts to understand and anticipate their needs through proactive engagement and ongoing communication, and by bringing to them affirmative solutions rooted in our knowledge of their businesses," said Glen Nager, Jones Day's Client Affairs Partner. "As a cohesive, collaborative partnership, we work together to serve clients seamlessly across practices and jurisdictions around the world, and continue to look for ways to consistently drive added value in all of our client relationships."
Securing the #1 ranking 10 times is an accomplishment unmatched by any other law firm. The BTI report has ranked the Firm #1 or #2 in 16 of the 17 years BTI has conducted and published the survey—and Jones Day has never been ranked outside the top five (also unmatched achievements).
The 2018 report assesses how clients rank and compare 319 law firms in the critical area of client service, measuring 17 different client service activities. The ranking and comparison of these firms is the product of BTI's more than 350 in-depth interviews of legal decision makers at the world's leading organizations, representing more than 15 industry segments. The interviews were conducted between February and October of this year. Legal decisionmakers interviewed included general counsel/chief legal officers, direct reports to general counsel, and other legal decisionmakers from organizations averaging $12.9 billion in annual revenue.
Jones Day is a global law firm with more than 2,500 lawyers in 43 offices across five continents. The Firm is distinguished by: a singular tradition of client service; the mutual commitment to, and the seamless collaboration of, a true partnership; formidable legal talent across multiple disciplines and jurisdictions; and shared professional values that focus on client needs.