"Jones Day is 1 of only 3 law firms appearing in the BTI Client Service 30 each and every year for the past 15 years." -- BTI Consulting
All law firms seek to serve clients effectively. Some do it more consistently than others. Jones Day ranked highly in the BTI Consulting Group's 2016 "Client Service A-Team" ranking, which identifies the top 30 law firms for client service through a national survey of corporate counsel. Jones Day earned Best of the Best status in 12 key activities, including Commitment to Help, Understands the Client's Business, Deals with Unexpected Change, and Innovative Approach, among others.
Jones Day has also ranked in the Top 10 every year since 2000 in the Corporate Board Member/FTI Consulting annual survey of the best corporate law firms. These are just two indications that our focus on serving our clients' needs, and not on the financial metrics that are so commonly used today to measure law firm performance, is recognized by our clients, who reward us with more opportunities to help them meet their interests.